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Should You wish to increase an existing self-exclusion, please contact Our Customer Support Team via Live Chat or email email protected. A notice to decrease a definite self-exclusion period is affected only after the lapse of 24 hours from the day on which We receive the notice. A notice to revoke an indefinite self-exclusion period is affected only after the lapse of 7 days from the day We receive the notice. These control options are available to be set from Your account, or You may also click through the links provided on Our Responsible Gaming page.

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The support team assists with registration, bonuses, payments, technical issues, and general inquiries. Email support is also an option, with responses typically provided within 12 hours. All players receive 5% weekly cashback on slot losses, with loyal players earning up to 15% every Saturday.

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You may also contact Our Customer Support Team Representatives via Live Chat or email email protected. The use and abuse of a bug, bots or any other form of artificial intelligence in any of the Software or Services provided by Elmst Limited are illegal and strictly prohibited. If You wish to close Your account, please follow the instructions on the Website, or You can contact Our Customer Support Team via Live Chat or by emailing email protected. Please note that You will be required to identify yourself through the provision of personal identification documents. When registering, You must give valid identification, address, contact email or personal telephone number. All information supplied to Us must be accurate and complete in all respects.

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2.1 Experience Points (XP) – Used to progress through 50 levels across 5 ranks (Bronze, Silver, Gold, Platinum, Diamond). Each level has a range of different benefits including tailored bonus offers, access to special tournaments, other gifts and rewards, and faster player support responses. Player security is underpinned by a trusted licence from the Malta Gaming Authority (MGA).

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6 Participation is automatic, but players may opt-out at any time via their account settings. However, opting out results in the forfeiture of all accumulated XP, SpinCoins, and rewards. Higher-tier loyalty members benefit from significantly faster priority support and dedicated account managers. A dedicated Support page offers answers to common questions.

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